Effective Date: 06 June 2025

Last Updated: 06 June 2025

This Cancellation and Refund Policy (“Policy”) applies to all engagements with Rhytmelo Designs, a software services company registered in India, delivering custom software, digital design, and web development services.

1. Service Scope & Nature

Rhytmelo Designs provides customised software and digital services. Due to the personalised, client-specific nature of the work, services rendered are non-transferable and non-returnable.

2. Client-Initiated Cancellation

• Clients may terminate the contract or request cancellation of a service in writing, via email to [email protected].
• The cancellation becomes effective only after written acknowledgment from Rhytmelo Designs.
• Clients are liable to pay:
  • All dues for the hours already spent on the project at the pre-agreed hourly rate, or
  • A minimum cancellation charge as specified in the original contract or Letter of Agreement (LoA) — whichever is higher.
• If advance payments exceed billable hours, no refunds will be issued for the remaining amount.

3. Company-Initiated Cancellation

Rhytmelo Designs may cancel a project if:

• The client fails to respond within 10 working days,
• Payment defaults exceed agreed timelines,
• Scope of work violates Indian laws, ethical boundaries, or public decency.

In such cases:

• A proportional invoice for completed work will be raised,
• Deliverables completed until the date of cancellation will be handed over, if due amounts are paid.

4. Refund Policy

• Strict No Refund Policy: Due to the nature of digital and bespoke services, all sales are final. No refunds will be processed under any circumstance, including:
  • Change of mind
  • Project delays due to client-side issues
  • Client dissatisfaction post-final delivery
• In case of legitimate concerns, Rhytmelo Designs may, at its sole discretion, provide additional support, error rectification, or service credits.

5. Force Majeure

In the event of unforeseen events (natural disasters, cyberattacks, pandemics, etc.), both parties are protected under the Force Majeure clause, and services may be delayed or rescheduled without liability.

6. Legal Jurisdiction & Dispute Redressal

• Disputes, if any, will be addressed as per the Indian Contract Act, 1872 and the Consumer Protection Act, 2019.
• The competent courts at Muzaffarnagar, Uttar Pradesh shall have exclusive jurisdiction.
• Clients may first raise a complaint via email to [email protected]. All grievances are acknowledged within 48 hours and resolved within 15 working days.